Help

IMPORTANT HINT!

Dear customer,
Please note that your login information for our previous web shop is no longer valid. We would like to ask you to register with us again.
Have you received an error message that your email address already exists? Please request a new password and state your email address:

1. "My Woerner"
2. "I am a returning customer"
3. "Forgot your password?"

Thank you for your understanding and have fun browsing our web shop.

Your Deco Woerner team!


How do I place an order?

After selecting the product, you can add it to your shopping basket via the matching button. You can display the articles in your shopping basket with the “View shopping basket” button.

In the shopping basket window you will find a button called „To Checkout“ and you can register a new account or login to your existing account.

In the next steps you need to specify the billing address, delivery address, payment method and acknowledge the order confirmation. Finally, you will receive the order confirmation via email.

Further contact details you will find here: Contact

How much are the shipping costs?

The flat charge for shipping within Germany is 9.50 Euro, except for freight deliveries, which are billed based on expenses.

Germany, Austria 9.50 €
France 12.50 €
Belgium, Netherlands, Denmark 20.00 €
Great Britain 14.50 €
Spain 23.00 €
Italy 25.00 €
Sweden 30.00 €
Portugal 35.00 €
Luxembourg 20.00 €

Further contact details you will find here: Contact

How do I return articles?

You can return goods without having to specify a reason within two weeks. This does not apply to custom-made, specifically ordered or cut-to-length goods. Please use the enclosed return form. You need to send the articles to the return address that is specified in the return form:

Heinrich Woerner GmbH
Retoure
Liebigstrasse 37
74211 Leingarten (Germany)

Note: Unpaid packages will not be accepted.

For any further enquiries please contact our customer service center:

Hotline: +49 (0) 180 – 59 87 87 1 (0.14 € per minute, mobile tariffs may vary)
Free phone: 008001 9637 637
email: info[at]dekowoerner.de

Further contact details you will find here: Contact

Website: www.decowoerner.com

Your Deko-Woerner team!